Reporting illegal content under Data Services Act (DSA)

In order to comply with requirements under Digital Services Act (DSA), PURE offers an option to submit a report of illegal content for those located within the European Economic Area (EEA) or an authorized Trusted Flaggers.

In case you are located out of the EEA, are not a designated Trusted Flagger, or are reporting content for reasons other than its legality, we recommend using our in-app reporting tools or directly emailing us at [email protected]. 

1. Submit a report 

If you’re a user within the European Economic Area (EEA) or an authorized Trusted Flagger under Article 22 of the Digital Services Act, you have the ability to report content on PURE that you believe is illegal following the definition in Article 3(h) of the Digital Services Act (DSA). That means any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law. Your report will be treated as confidential. 

To streamline this process, we’ve prepared a ready-to-use template for you to use below. Simply copy it into an email, complete the required fields, and send it to the designated email address at [email protected]. After you submit your report, we'll first ensure we have all the required information to carry out a thorough review, and we may reach out if further details are needed. 

To help us process your report accurately and ensure a thorough review, please provide all requested information in the template below. Clearly describe the content in question, providing as much details as possible about it, its location and why you believe it breaches legal standards within the EEA. Attaching a screenshot of the content, will help us better understand your report. If you’re submitting a report as a Trusted Flagger, be sure to use your official organizational email address linked to your organization. 

2. Review and complaint to decision

We will review the reported content according to our Terms and Conditions, Community Guidelines, Safety & Privacy and applicable EEA laws. After completing the review, we will let you know our decision via the email address you’ve provided.

If you do not agree with our decision, you have the right to appeal by replying to the decision email. Please note that you may only lodge a complaint against our decision for a period of six months following the decision, electronically and free of charge, in accordance with Digital Services Act (DSA).

3. Copy-Paste Reporting Template

To assist you in submitting your report, we've provided a template below. Please copy it into an email, fill in the necessary details and send it to [email protected].

Subject: Report of illegal content under Directive 2000/31/EC (Digital Services Act) in EEA

1. Your Details:

  • Full Name: 
  • Email Address: [Please insert your email address associated with your PURE App account if possible]
  • Location: [Country]

Trusted Flagger Information (if applicable):

  • Designated Trusted Flagger: [If you are you a designated Trusted Flagger, please write “YES”]
  • Organization Name: [Your organization’s name]
  • Organizational Email Address: [As a Trusted Flagger, please provide your organization's full street address, including street number, name, city, state/province/region, and postal code We require this information to confirm your status of a designated Trusted Flagger]

2. Content Details:

  • Description of the illegal content on PURE: [Provide a clear, detailed description of the content you are reporting and explain where you’ve found it on PURE. If the content appears on a user’s ad, provide as much detail as possible and attach any photos or screenshots, if available]
  • Location on reported ad:
  • Age on the reported ad:
  • Other information associated with the reported ad:
  • Relevant legal jurisdiction: [Please define the EEA country’s laws under which you believe this content is illegal]
  • Which category/type of illegal content are you reporting: [Please choose from the following: Harassment, Cyberbullying, Threatening Behavior, Doxxing, Cyberstalking, Defamation, Discrimination, Hate Speech, Non Consensual Sharing of Intimate Images, Child Exploitation and Abuse, Terrorism, Scams, Fraud, Promoting and Selling Prohibited Items or Services, Intellectual Property Infringement, or other]

3. Supporting Evidence:

  • Reason for Reporting: [Explain why you believe this content is unlawful under EEA regulations, provide legal basis for your claims, e.g. specific laws that were violated or crimes that were you believe were committed]
  • Evidence: [Provide supporting evidence (e.g. screenshots) or documentation through an attachment to validate your claim]
  • URL: [If possible, provide link to the content]

I sincerely believe that the content I’m reporting is illegal, and I affirm that my details and the information provided in this report is accurate and complete. (By copying this statement into your email, you acknowledge your agreement with these terms and understand that this is a prerequisite for your report to be considered)

We appreciate your efforts in helping us keep our platform safe and compliant.

Date: September 2024